Frequently Asked Questions
Below are answers to some of the most common questions we get here at nimblefish. Have a look and reach out to us with any other questions you may have.
What services are offered by nimblefish?
All websites that we create are built on WordPress. nimblefish offers comprehensive web design and development services, including website creation, strategy consulting, and ongoing site maintenance. Our goal is to provide small businesses with high-quality, affordable, and scalable web solutions.
What are the different subscription plans available?
The robust nimblefish monthly subscriptions, our Website Plans, are built to be flexible and incorporate the features and the value that your business requires.
There are options available for nearly any business need:
- The Goldfish Plan: business card website
- The Red Snapper: Includes 5 pages built
- The Barracuda: Includes 10 pages built
- The Tiger Shark: Includes 20 pages built
The Classic Charter is a more traditional agency approach. There is no monthly subscription and up-front design and development fees apply.
Why are nimblefish's subscriptions so cheap?
At nimblefish, we’ve streamlined our processes and leveraged the latest technology to deliver high-quality web design and development services efficiently.
Our subscription model allows us to spread costs over a predictable, monthly fee, ensuring affordability without compromising on quality.
By focusing on small businesses, we’ve designed our plans to be scalable and customizable, offering exactly what you need without any unnecessary extras.
This approach ensures that you get top-notch service at a fraction of the cost of traditional web design firms, making professional web presence accessible to everyone.
Can I customize my subscription plan?
Absolutely! We understand that every business is unique, so we offer customizable options within our plans to better fit your specific needs. Contact us to discuss your requirements.
Are there any setup fees or hidden costs?
No, there are no setup fees or hidden costs. We believe in transparent pricing. What you see is what you get, with no unexpected charges. Subscription levels include a specific number of pages included for new websites. Additional pages can be added à la carte.
What is the typical turnaround time for a new website?
How do I get started with nimblefish?
Getting started is easy! Simply contact us through our website or schedule a consultation. During our initial meeting, we’ll discuss your needs and get you onboarded to the right subscription plan.
What happens if I need to change or cancel my subscription?
You can change or cancel your subscription at any time. Just contact our support team, and we’ll assist you with the process. We aim to make it as hassle-free as possible.
What kind of support can I expect from nimblefish?
We provide ongoing support for all our clients.
There are different kinds of support:
- Tech Support: Unlimited support. This includes technical issues on the website, ongoing software maintence we do every month behind the scenes, daily website backups, and addressing issues that you encounter.
- Consulting Support: Each plan includes a range of hours for dedicated time that your Charter Boat Captain is available to meet or perform changes on your website.
Sometimes needs will arise that require more dedicated support time. When helpful, nimblefish also offers bulk support hours for purchase. Contact us to learn more.
Do you offer e-commerce solutions?
E-Commerce is complex. nimblefish offers solutions on which a e-commerce website can be built, whether it is “E-Commerce Lite” or “Full E-Commerce.”
E-Commerce websites are considered Special Projects and would fall under the “Classic Charter” category.
Contact us for an estimate on your E-Commerce website.
Yes, we offer robust e-commerce solutions as part of our Standard and Premium plans. These include setting up online stores, integrating payment gateways, and ensuring a seamless shopping experience for your customers.
Can nimblefish help with SEO and online marketing?
Absolutely! Every website that we create incorporates SEO best practices and your content is optimized and indexed by Google.
When you have specific goals and keywords for which you want to rank, this is considered a “SEO Campaign” that requires strategic research and ongoing effort in order to work towards the desired results.
We’re happy to discuss your SEO goals and make the best recommendations.
How often can I update my website content?
nimblefish builds all of our clients’ websites on WordPress. We believe that YOU own your website and want you to have full control and the ability to make changes on your own as you wish.
Prefer to have us make changes? That’s why we have hours allotted for you each month for content changes. Just reach out to us and we can get it done for you!
Will my website be mobile-friendly?
Yes, all websites designed by nimblefish are fully responsive and optimized for mobile devices to ensure a great user experience across all platforms.
Wait - What if I already have a website? Can you help me?
Of course! We can help revamp your existing website to improve its design, functionality, and performance. Contact us to discuss your specific needs.
Do you offer website hosting services?
Every plan that nimblefish offers includes WordPress website hosting service. Website hosting comes with the daily website backups, industry-standard web security, free SSL configured (that’s what gives you the secure “https://”), and ongoing website software updates.
How do you ensure the security of my website?
Part of our unlimited technical support and website maintenance is focused solely on your website’s security.
nimblefish prioritizes website security by implementing the latest security protocols, regular software updates, and continuous monitoring.
Every client receives world-class web security protocols configured on their website.
Do you offer domain registration services?
Yes, we offer domain registration services, but honestly, for your own flexibility, we recommend you purchase your own domain through a registrar such as GoDaddy. We are happy to help you through this process.
What if I need a feature that isn’t listed in your plans?
How do you handle website maintenance and updates?
What is nimblefish's design process?
Our design process involves an initial consultation to understand your needs, followed by design mockups, revisions based on your feedback, and final development. We keep you involved at every stage to ensure the final product meets your expectations.
What makes nimblefish different from other web design companies?
nimblefish offers a unique combination of affordable pricing, flexible subscription plans, and personalized support. We aim to provide boutique-style expertise with the reliability of a subscription model, ensuring no surprise fees and predictable monthly costs.